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Support

Need help with setup, billing, or content workflows? Use the options below and our team will get back to you as quickly as possible.

General Support

Account help, onboarding, and workflow questions.

[email protected]

Billing and Plans

Plan changes, invoices, and subscription questions.

Contact billing support

Try a Demo

Book a short walkthrough and see how Penster fits your clinic.

Try a demo

Before you contact support

  • Include your practice name and account email.
  • Share the exact page, module, or action where the issue happens.
  • Add screenshots or screen recordings when possible.
  • Tell us whether the issue is blocking approvals or publishing.

Frequently Asked Questions

How quickly will I hear back?

We usually respond to support emails within one business day. For urgent issues that block content approvals or publishing, mention urgent in your subject line.

Do you publish content automatically?

No. Penster follows an approval-first workflow. Nothing goes live unless your team approves it first.

Can I change or pause my plan?

Yes. Email [email protected] and we will help with plan changes, pauses, and billing questions.

How do I report a bug?

Send a short description, steps to reproduce, and screenshots to [email protected]. This helps our team diagnose and fix issues faster.